Frequently asked questions

Yes we do! We have fully equipped workshops with experienced mechanics in each Bike Culture store.

Bookings for services are highly recommended. Our workshops are very busy in peak periods (October to May) so to avoid disappointment, bookings are essential.

We service all brands, but we have a few exceptions: bikes retrofitted with e-conversion kits, illegal e-bikes or bike brands that do not have an authorised Australian distributor. If in doubt, please call us.

After making a booking, you can drop the bike off the day before or between 9 and 10am on the morning of the booking.

Our stores have limited space and we ask that you collect your bike within 24 hours of our service completion phone call. Bikes that remain uncollected will be subject to storage fees.

We accept walk-ins for flat tyres and usually do them on the spot or within a few hours.

No. We do not sell e-scooters or repair e-scooters, and we do not stock, fit or replace tubes or tyres for e-scooters.

Yes, we can fit parts purchased elsewhere if they are genuine and compatible with your bike. Labour charges apply.

Yes, we sell and install Ride Wrap frame protection for your bike.

Yes, we process warranties for the brands we sell. If you have purchased a bike or part from Bike Culture, warranty processing is free of charge, as is our labour relating to the warranty item. Postage or freight costs may be payable if we need to send the item away. If any further costs arise as part of the warranty claim, a quote will be provided before the work is carried out.

If you purchased your bike or part elsewhere, a $50 fee is payable per claim to cover our time and administration costs. Postage or freight costs are payable if the item needs to be sent away. Further costs may be payable, however a quote will be provided before any work is carried out.

Bike Culture recommends reading the manufacturer’s warranty policy for your bicycle or part so that you are aware of the warranty period, terms and conditions.

Yes. All new bikes come with a complimentary regular service, redeemable within the first three months of ownership

Bike Culture is locally owned and operated by two business partners, Brent and Caroline. Our stores are 100% independent: not franchises, ASX listed or factory owned.

By shopping with us, you are supporting a Canberran business, local jobs and our cycling community. We are in every way your local bike shop, and proud of it.

No.

No.

Yes! Come in store or call us for payment over the phone. Our gift vouchers are valid for three years from the date of purchase.

We accept credit (excluding AMEX) and debit cards, Zip Money, cash and bank transfers. We prefer bank transfers or cash.

Yes, we are old school! We offer a three-month layby term with a 20% deposit of the total purchase cost. Please note that the deposit is non-refundable if the layby is cancelled or remains uncollected after the due date.

On most days we have empty bike boxes that you are welcome to take. Please check with your nearest store to see what is available.